Frequently Asked Questions
Everything you need to know about your SAND shopping experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I return or exchange an item?
You can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, at SAND we prioritize ethical fashion by using organic cotton, recycled polyester, and eco-friendly dyes in all our collections.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.
How do I find my perfect fit?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored pieces.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your door.